Refund & Cancellation Policy
Last Updated: June 2025
1. Our Commitment
At Cybonetic Technologies, we are committed to delivering high-quality services that meet your expectations. We have a fair and transparent refund policy to protect both our clients and our business.
2. Refund Eligibility
2.1 Project-Based Services (Web Dev, App Dev, Custom Software)
- Before project kickoff: 100% refund of advance payment if cancelled within 48 hours of payment
- After kickoff but before first deliverable: 50% refund of advance payment
- After first deliverable: No refund for completed milestones. Remaining balance adjusted based on work completed.
- Completed projects: No refund once final delivery is accepted and approved.
2.2 Digital Marketing Retainer Services (SEO, PPC, Social Media)
- Monthly retainers are non-refundable once the billing period has commenced
- Ad spend (Google Ads, Meta Ads budgets) is non-refundable once deployed on platforms
- 30-day cancellation notice required to stop retainer services
2.3 Service Quality Disputes
If you believe the delivered work does not meet the agreed specifications, we offer: unlimited revisions within scope, project escalation to senior management, and mediated resolution. We work to make it right before any refund is considered.
3. Non-Refundable Items
- Third-party licenses, tools or platform subscriptions purchased on your behalf
- Domain registrations and hosting fees
- Stock image or asset licenses
- Ad spend deployed on third-party platforms
- Completed and approved milestones
4. Refund Process
To request a refund, email billing@cybonetic.com with your project details and reason. We will respond within 3 business days. Approved refunds are processed within 7β14 business days to your original payment method.
5. Disputes
If you have concerns about our services or billing, please contact us first at support@cybonetic.com. We resolve most disputes amicably without formal proceedings.