Website & Software Maintenance
That Keeps Your Business Running 24/7
Your website or software is only an asset if it's fast, secure, and running. Our maintenance and support plans keep your digital infrastructure healthy, secure, and optimised — so you can focus on business, not IT firefighting.
The Hidden Cost of Neglecting Website Maintenance
A website that hasn't been updated in 6 months is a security liability. WordPress sites running outdated plugins are compromised within 24–72 hours of a known vulnerability being published. An unmonitored website can be down for hours before anyone notices — costing you leads, revenue, and search rankings.
Google penalises slow websites and rewards fast ones in search rankings. A 1-second delay in page load time reduces conversions by 7%. Without regular performance maintenance, websites gradually slow down as databases grow, cache expires, and images remain unoptimised.
Cybonetic Technologies maintains 500+ websites and software applications, providing our clients with complete peace of mind. Our proactive approach prevents 90% of issues before they occur — and when issues do arise, our SLA-backed response times ensure minimal business impact.
Maintenance Tools & Platforms
Key Features & Capabilities
Security Monitoring
Daily malware scans, vulnerability patching, SSL renewals, firewall updates — always protected.
Performance Optimisation
Monthly PageSpeed audits, image compression, cache optimisation, database query tuning.
Plugin & Software Updates
WordPress, plugins, frameworks, and dependencies kept current — no compatibility breaks.
Automated Backups
Daily encrypted backups to off-site cloud storage. One-click restore tested monthly.
Uptime Monitoring
24/7 monitoring with instant SMS/email alerts. Monthly uptime reports. 99.9% SLA.
Bug Fixes & Support
Dedicated support tickets with SLA-backed response times. Priority queue for critical issues.
Content Updates
Minor content updates, image replacements, page additions — included in monthly plan.
Monthly Reports
Detailed monthly reports: uptime, security events, performance scores, and work summary.
Our Proven Process
A structured, transparent workflow that delivers on time and on budget.
Onboarding Audit
Full site/software audit — security scan, performance baseline, dependency check.
Setup & Configuration
Monitoring tools, backup systems, staging environment, and access provisioning.
Ongoing Maintenance
Monthly maintenance cycle: updates, backups, scans, performance checks.
Incident Response
Immediate response to outages, hacks, or critical bugs — SLA guaranteed.
Monthly Reporting
Comprehensive monthly report with KPIs, issues resolved, and recommendations.
Continuous Improvement
Quarterly strategy review: identify opportunities to improve performance and security.
Frequently Asked Questions
Our plans include: daily automated backups, 24/7 uptime monitoring, monthly security scans, plugin/software updates, SSL certificate management, monthly PageSpeed optimisation, up to 2 hours of content updates, and a monthly performance report.
Critical issues (site down, security breach) are responded to within 2 hours, 24/7/365. High-priority issues (broken functionality) within 4 hours during business hours. Standard requests within 24–48 hours. SLA guaranteed in writing.
Yes. We onboard third-party websites after a thorough audit. We document everything, set up monitoring and backups, and take over maintenance — regardless of the original technology stack.
Hack recovery is included in our maintenance plans. We isolate the site, remove malware, restore from a clean backup, identify the vulnerability, patch it, and submit it to Google for review if blacklisted. Most recoveries completed within 24 hours.
We offer both. Emergency one-time fixes are available at hourly rates. For ongoing peace of mind and proactive maintenance (which prevents 90% of emergencies), monthly plans are strongly recommended.
Ready to Build Something Extraordinary?
Talk to our experts today. Free consultation, no commitment required.