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Return and Refund | Cybonetic

Return and Refund Policy

Effective Date: 11/Dec/2020

Thank you for choosing Cybonetic Technologies Private Limited for your IT service needs. We strive to provide high-quality services to meet your technological requirements. Please read this Return and Refund Policy carefully before engaging with our services.

1. Scope of Policy:

This policy applies to all services provided by Cybonetic Technologies Private Limited. It outlines the conditions under which returns and refunds may be applicable.

2. Service Evaluation Period:

Upon completion of our IT services, clients are entitled to an evaluation period as per the project agreement. During this time, clients are encouraged to thoroughly test and review the services provided to ensure they meet the agreed-upon specifications.

3. Eligibility for Returns:

To be eligible for a return, the client must notify Cybonetic Technologies Private Limited in writing within the specified evaluation period. Returns will only be considered for services that do not meet the agreed-upon specifications.

4. Refund Process:

Upon approval of a return request, Cybonetic Technologies Private Limited will initiate the refund process. Refunds will be issued using the original payment method. The time it takes for the refund to be processed may vary depending on the payment method and financial institution.

5. Exclusions:

This policy does not cover:

  • Changes in client requirements after the commencement of services.
  • Issues arising from third-party software or hardware.
  • Damages caused by the client or other third parties.

6. Service Modifications:

If services need to be modified or adjusted to meet client expectations, Cybonetic Technologies Private Limited will make reasonable efforts to address these concerns promptly. Modifications will be subject to mutual agreement between Cybonetic Technologies Private Limited and the client.

7. Cancellation Policy:

Clients may cancel services at any time, subject to the terms outlined in the service agreement. Cancellations may be subject to fees based on the stage of project completion.

8. Contact Information:

For return and refund inquiries, please contact our customer service department at support[at]cybonetic.com.

9. Amendments to the Policy:

Cybonetic Technologies Private Limited reserves the right to amend this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Clients are encouraged to review this policy periodically.

By engaging with our services, you agree to the terms outlined in this Return and Refund Policy.

Cybonetic Technologies Private Limited
Phani Ghosh Lane, Main Road, Anisabad, Patna, Bihar.